Training Schedule Location Onsite fee: Online fee: Online Training Onsite Training


A human resource manager does a lot more than just technical human resources work. Support must be constantly provided to employees and line managers. As a HR manager you are likely to encounter some challenging situations, and it will often be your job to guide employees through them. So, you'll need solid interpersonal skills as well as the ability to deal with people , this is why human resources professionals find themselves having to capitalize on their human relations abilities, or soft skills, to deliver their work effectively.


5 days.


Human resources professionals or those who are about to start a career in human resources such as administrators and specialists


By the end of the course, participants will be able to:

v  Define communication and explain its importance to the work of human resources professionals

v  Apply the main principles of business and report writing

v  Produce written human resources correspondence and sample human resources reports

v  Practice the basic skills of conflict resolution including influencing

v  Explain the importance of customer service in human resources and the steps to build the required mindset

v  Choose the most appropriate basic coaching and counseling techniques in human resources specific situations.


v  Human resources and communication

v  HR business communication and HR reports

v  Conflict resolution: A required skill for HR professionals

v  Client-centric HR departments

v  Coaching and counseling employees and line managers

v  The 'TGROW' model of a super coach:


This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies. Training manuals and additional reference materials are provided to the participants.


v  Training is residential and will be held at Afriex Training Centre.

v  The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

v  Accommodation and airport transfer are arranged upon request by the participant.

v  This training can also be tailor made for your institution upon request. You can have it delivered in our training Centre or at a convenient location.

v  For further inquiries, please contact us on

v  Payment should be made to Afriex Training Limited bank account before the start of the training and receipts sent to

v  Upon successful completion of this training, participants will be issued with an Afriex Training Ltd certificate.

Contact Details

Anniversary Towers 8th Flr, Nairobi
+254 715 310 685 | +254 732 543 623

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Afriex Training

We engage in empowering individuals, organizations, and societies through quality trainings.