Afriex Development Institute

INTRODUCTION

Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level .Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome.

This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others.

DURATION

5 days.

TARGET AUDIENCE

Employees, supervisors, managers, and others seeking to improve their communication skills both on and off the job

OBJECTIVES

By the end of the course, participants will be able to:

v  Apply the skills necessary to communicate in an effective manner

v  Demonstrate their ability to communicate across cultures

v  Employ techniques for listening actively and empathically

v  Manage interpersonal conflict

v  Handle feedback and criticism constructively

COURSE OUTLINE

Module 1: Effective communication

v  Introduction to communication

v  Communication levels and definitions

v  Communication functions

v  The 4 principles of interpersonal communication

v  Elements of the communication process

v  Communication delivery aspects

v  Nonverbal communication

v  Building rapport

v  Where can miscommunication occur?

v  Barriers to effective communication

v  Overcoming communication barriers

v  The communication funnels

 Module 2: Communication across cultures

v  Improving cross-cultural communication: guidelines

v  'DiSC' personal development profile

v  Stages of team development

v  The arts of persuasion

v  Areas of growing your sphere of influence

v  Communicating within multi-cultural teams

v  Stages of team growth

v  Universal laws of persuasion: process

Module 3: Active listening

v  Hearing versus listening

v  Active versus passive listening

v  Tips to improve active listening skills

v  3 aspects of active listening

v  Active listening skills inventory

v  Using different questioning techniques

v  Closed and open questions

v  Probing types questions

v  Pitfalls of leading questions

Module 4: Communication behavior and conflict management

v  Assertive, passive and aggressive behaviors

v  Verbal and non-verbal components of communication behaviors

v  Conflict management

v  Types of conflicts

v  Sources of conflicts

v  Conflict management styles

v  Essential conflict management skills

v  Learning to say 'no'

v  Guidelines for applying 'no'

Module 5: Constructive feedback and criticism

v  The value of feedback

v  Positive versus negative feedback

v  Giving constructive criticism

v  Receiving criticism

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

TRAINING VENUE, LOGISTICS AND PAYMENT

v  Training is residential and will be held at Afriex Training Centre.

v  The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

v  Accommodation and airport transfer are arranged upon request by the participant.

v  This training can also be tailor made for your institution upon request. You can have it delivered in our training Centre or at a convenient location.

v  For further inquiries, please contact us on training@afriextraining.org

v  Payment should be made to Afriex Training Limited bank account before the start of the training and receipts sent to training@afriextraining.org

v  Upon successful completion of this training, participants will be issued with an Afriex Training Ltd certificate.